Refund policy

And Exchange Policy

Last Updated: September 2026

At Reedan’s Glow, we want our customers to have a positive experience with our products. Please read this Exchange Policy carefully before placing an order.

Reedan’s Glow was founded in July 2026 with a vision of providing natural products focused on skin care. As our product range grows, this policy may apply to our current and future products unless otherwise stated on a specific product page.

1. Exchange Period

We accept eligible exchange requests within 7 days of delivery.

Any exchange request submitted after 7 days from the date of delivery may not be accepted.

2. Exchange Eligibility

To be eligible for an exchange, the product must:

Be returned within 7 days of delivery.
Be unused and in its original condition.
Be in its original packaging.
Have its original labels, seals, and accessories, where applicable.
Not have been damaged due to improper use, handling, or storage by the customer.

For hygiene and safety reasons, products that have been opened or used may not be eligible for exchange, except where the product was received damaged, defective, or incorrect.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Please provide:

Your order number
Your name and contact number
Clear photographs or video of the product and packaging
A brief description of the issue

After reviewing the information provided, we will determine whether the product qualifies for an exchange or replacement.

4. Change-of-Mind Exchange

An exchange due to a change of mind may only be accepted if the product is unused, unopened, in its original condition, and meets all other exchange requirements.

Reedan’s Glow reserves the right to refuse an exchange if the product does not meet the eligibility requirements of this policy.

5. Exchange Process

To request an exchange, you must contact us within 7 days of receiving your order.

WhatsApp: 03302344222
Email: reedansglow@gmail.com

Please provide your order number and the reason for your exchange request.

Please do not send any product back before contacting us and receiving exchange instructions from Reedan’s Glow.

6. Exchange Shipping

If the exchange is due to a damaged, defective, or incorrect product, Reedan’s Glow may provide instructions regarding the return and replacement shipping.

For other eligible exchanges, the customer may be responsible for applicable return or delivery charges.

Shipping arrangements may vary depending on the reason for the exchange and the circumstances of the order.

7. Replacement

If a product is confirmed to be damaged, defective, or incorrectly supplied, we may provide a replacement, subject to product availability and our assessment of the issue.

If the same product is unavailable, we will contact you regarding the available exchange or replacement option.

8. Products That Cannot Be Exchanged

An exchange may not be accepted if the product:

Has been opened or used, except where it was received damaged or defective.
Is missing its original packaging or labels.
Has been damaged through improper use or storage.
Shows signs of intentional damage or tampering.
Is requested after the 7-day exchange period.
Does not meet the other eligibility requirements stated in this policy.

9. No Monetary Refunds

Reedan’s Glow does not offer monetary refunds.

We do not provide cash refunds, bank refunds, or refunds to the original payment method.

Eligible cases will be handled through an exchange or replacement, subject to the terms of this policy.

10. Order Cancellation

Customers may request cancellation of their order within 24 hours of placing the order.

To request cancellation, please contact us as soon as possible:

WhatsApp: 03302344222
Email: reedansglow@gmail.com

Cancellation requests received after 24 hours may not be accepted, particularly if the order has already been processed, packed, or dispatched.

Once an order has been dispatched or handed over to the courier, it cannot be cancelled through the cancellation process and will be subject to this Exchange Policy.

11. Orders Already Dispatched

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible.

If you wish to exchange an eligible product after delivery, the request must follow the 7-day exchange period and all other requirements described in this policy.